When interacting with the chatbot, you may provide:

• Your phone number (automatically provided by WhatsApp)
• Messages or queries you send to the chatbot

Your information is processed for the following purposes:

• To verify your identity
• To retrieve municipal account information from the municipality’s systems
• To respond to your queries via automated chatbot messages
• To maintain and improve the technical operation of the chatbot

All municipal data is retrieved in real-time from the respective municipality and is not stored by us.

• All municipal account data remains hosted, stored, and controlled by the respective municipality
• We only process data on behalf of the municipality for the purposes of providing the WhatsApp chatbot service.
• We do not store, copy, or retain your account information beyond what is required for message delivery.

We do not sell or share your information with external third parties.

Information may only be shared:

• With WhatsApp / Meta as required for message processing
• With the municipality’s systems to retrieve your account details
• If required by law or regulation

We implement reasonable security measures to:

• Protect message processing
• Prevent unauthorized access
• Ensure secure communication between WhatsApp and municipal systems

WhatsApp provides end-to-end encryption between you and their platform.
Messages between WhatsApp and our platform follow Meta’s secure WhatsApp Business API protocols.

• We do not retain municipal account data.
• Chatbot logs may be temporarily kept to maintain system performance and resolve technical issues.

We may update this Privacy Policy to reflect changes to the service or legal requirements.
The updated version will always be published on the Privacy Policy page